Operate — Service
Application Maintenance and Support
Go-live is the beginning of support, not the end of the relationship.
The costliest phase of a system's life is the one nobody quotes for. Dependencies age, certificates expire, the hosting renews, a browser update breaks a form, and a small change request sits unactioned because there is no route for it. Maintenance is the service that keeps all of that from accumulating — on systems we built, and on systems we inherited.
Available as
- Website development and AMC
- Application maintenance contract
- Mobile application maintenance
- On-demand deployment support
- Dedicated technical team
What is included
- Website and application maintenance
- Mobile application maintenance
- Bug fixing
- Security updates
- Dependency upgrades
- Hosting support
- Domain and SSL renewal coordination
- Backup monitoring
- Server and DevOps support
- QA regression
- Performance optimisation
- New features and change requests
What changes
The difference this makes.
- 01
Renewals, certificates and dependency updates handled before they become an outage
- 02
Change requests estimated and approved before work starts, so there are no surprises
- 03
Regression testing on every change, not only on the large ones
- 04
Continuity of knowledge — the same team, engagement after engagement
In detail
Everything this service covers.
The full breakdown. Not every item applies to every engagement — scope is agreed against your requirement.
What maintenance covers
- Website maintenance
- Application maintenance
- Mobile application maintenance
- Bug fixing
- Security updates
- Dependency upgrades
- Hosting support
- Domain and SSL renewal coordination
- Backup monitoring
- Server support
- DevOps support
- QA regression
- MySQL support
- Performance optimisation
- New features
- Future change requests
- Release and deployment support
- Managed Digital Presence
The change request process
Request, analyse, estimate, approve, implement, test, deploy, close.
- Change requests are assessed separately from routine maintenance
- Effort and timeline are shared before any work starts
- Work begins only after your approval
- Every approved change is tested
- Production changes follow the controlled deployment procedure
Scope and limits
What we will not claim.
These are on the page deliberately. A service description that only makes promises is the one that produces an argument later.
Support does not include unlimited free modifications. Routine maintenance is covered by the contract; new functionality and scope changes are handled as change requests with effort agreed in advance.
Considering application maintenance and support?
Tell us what you are trying to achieve and what you already have in place. We will tell you what we would take on.